GENERAL FAQS

Can I track the status of my order? 
Absolutely! We prioritise keeping you informed. Once your order is shipped, we will send you an email notification with a tracking number. This tracking number allows you to easily monitor the status of your order at any time.

What payment methods do you accept? 
We offer a range of convenient payment options. You can securely make purchases using all major credit cards and Cash on delivery.

Can I modify or add to my order? 
Certainly! You have the flexibility to make changes or add to your order before it ships. Simply reach out to us during this time, and we will be happy to assist you with any modifications to your order.

Can I initiate an exchange for my items?
Absolutely! Unused items that are still in their original packaging can be exchanged within 7 days of receiving your order. Please contact our customer support team. They will guide you through the return process and ensure your concerns are addressed promptly. At this time we do not offer refunds.

Do I need to create an account to place an order? 
No, it is not required to create an account. We offer the option to place an order as a guest. However, we highly recommend creating an account as it provides added benefits. By creating an account, you can easily track and review your purchase history from your personalised account dashboard, offering you a more convenient shopping experience.

What is the estimated delivery time for my items? 
Generally, you can expect your items to arrive within 1-2 business days.

Is shipping included?
Yes, shipping is free for all orders above 250AED, otherwise shipping will cost 20AED within the Emirate of Dubai. If ordering from any other Emirate within the UAE, or internationally, please contact us for shipping details.